Refund policy

Jewelry Return Policy

Due to the delicate and hygienic nature of our jewelry, all sales are final. We do not accept returns, refunds, cancellations, or exchanges once an order has been placed.

We strive to be as transparent as possible in every listing by providing detailed descriptions, measurements, photos, and condition notes. Please review all information carefully before purchasing. If you have any questions or would like additional photos or videos, please contact us before placing your order — we are always happy to help.

You can reach us through email at kalon.ko2025@gmail.com or on Instagram at @kalonjade.gems

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you.

By placing an order, you agree to this policy.

Thank you for supporting our small business ♡