Shipping policy

Thank you for shopping with Kalon Jade & Gems ♡

Processing Time

Please allow 1–5 business days for order processing before shipment. Processing times may vary during holidays, launches, or high order volume periods.

Shipping Information

Once your order has been shipped, you will receive a tracking number via the email or platform used at checkout.

Delivery times may vary depending on your location and the shipping carrier. Please note that shipping delays caused by carriers, weather, customs, or holidays are outside of our control.

Incorrect Addresses

Please ensure your shipping address is entered correctly before placing your order. Kalon Jade Gems is not responsible for packages shipped to incorrect addresses provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been shipped, Kalon Jade & Gems is not responsible for lost, stolen, or delayed packages marked as delivered by the carrier. If an issue occurs, please contact the shipping carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the packaging and item so we can assist you.

Local Delivery

Kalon Jade & Gems offers local delivery for eligible orders within select service areas.

Local delivery availability will be determined at checkout.
Delivery fees, if applicable, will be displayed before purchase.
Customers are responsible for providing a complete and accurate delivery address.
Local delivery fees are non-refundable
Orders placed before 12 PM CT are same day delivery, orders placed after 12 PM CT will be delivered the following day.
No delivery on most major holidays unless it has been communicated with us.
If any issues come forth and we cannot deliver we will contact you.

Local Delivery Attempts

Once an order has been delivered to the address provided at checkout, the order will be considered fulfilled.

Once a local delivery order has been successfully delivered to the provided address, responsibility for the item transfers to the customer.

Delivery Timeframes

Estimated delivery times are provided as a courtesy and are not guaranteed. Delays may occur due to weather, traffic, or other circumstances beyond our control, it will be communicated with you.

Inspection Upon Delivery

Customers are encouraged to inspect their order upon delivery. Any concerns regarding damaged or incorrect items must be reported within 48 hours of delivery.